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FAQs

Who is Karndean International?
Put simply, we are the leading manufacturer of luxury vinyl flooring. To find out more about Karndean and our exceptional products, visit the company page.

What is Karndean made of?
Karndean flooring is made of part recycled PVC with high quality plasticizers. It is used to create a textured surface, for a beautiful, natural effect.

Will a Karndean floor be slippery?
As with most smooth floor coverings, water and other liquids can make it slippery. Karndean floors are designed to be slip resistant. But it is always best to clean up any spillages straight away, and keep the floor dry.

What is the difference between each of the Karndean ranges?
Each of our six product ranges has a different wear layer.

Range	Wear layer (in mm)
Knight-Tile	0.3mm wear layer
Michelangelo	0.55mm wear layer
Renoir	0.55mm wear layer
Van Gogh	0.55mm wear layer
Da Vinci	0.7mm wear layer (bevelled edges)
Art Select	0.7mm wear layer (bevelled edges)

What is the difference between a metallic strip, feature strip and design strip?
There are several main differences between Karndean strips:

Metallic strip – these can be used in standard borders and features, and come in sizes of 3mm, 5mm, 10mm, 30mm and 76m
Feature strip – available in six colours, these 5mm wide strips are usually used on tile floors to give the natural effect of grout lines – or to complement wood planks
Design strips – these are strips cut from another tile or wood plank. They come in 3mm, 5mm, 10mm, 30mm and 76mm.

Added between tiles and wood planks, strips can give the impression of grouting for a natural effect, and a contemporary look and feel to your home.

For more information please visit our design components page. 

What are standard, tramline and keyline borders?

Standard border – a patterned border designed to complement tile and wood plank floors. Karndean have selected an assortment of decorative border options to accompany all of our ranges
Tramline border – a simple and affordable way of creating decorative edging. They can be used in combination with feature strips, metallic strips and design strips for a range of effects
Keyline border – single strips that can be added to the edge of your floor. Keyline borders are available in 3mm, 5mm, 10mm, 30mm and 76mm and can be used with metallic and design strips

For help choosing the right border for you, why not visit your local flooring specialist or you can try our fully interactive design program, Floorstyle, built to bring your design ideas to life.

Download your free copy of Floorstyle here.

Can I fit Karndean myself?
Karndean is not a DIY product. Your local retailer will provide a supply and fit service – or will be able to recommend someone who can.

How do I get Karndean fitted?
Your local retailer will provide you with a supply and fit service – or will be able to recommend a fitter. Karndean is not a DIY product, so we would advise that you do not fit the floor yourself unless you are an experienced luxury vinyl floor fitter.

Is there anything I need to do before the floor is laid?
Prior to laying Karndean, products must be acclimatise to room temperature. Remove material from packaging, spread out and allow to condition in the room where installation is to take place at a constant temperature of 18°C - 26°C for a period of 24 hours prior to installation. This temperature should be maintained during installation and for a 24 hour period after installation.

Where can Karndean be laid in my home?
Karndean flooring is perfect for any room of the house, from the bathroom to kitchen, bedroom to living room, hallway to conservatory. Take a look at our gallery for ideas and inspiration.

Can Karndean be laid in a conservatory?
Yes, it is possible to install Karndean in conservatories.

Can Karndean be laid over under-floor heating?
Yes, for more advice please consult your specialist fitter.

Is Karndean suitable for use on walls or ceilings?
No. Karndean is designed as a floor covering.

Can Karndean be laid outside?
No,Karndean is not suitable for outside use.

Can I use Karndean next to an Aga stove or an open fire?
Yes, but the vinyl flooring should not come in direct contact with the hot surface of the stove or fire place. Karndean will burn if flames or a spark lands on the vinyl.

Can I use Karndean in front of patio doors / floor to ceiling windows
Yes you can.

What are the correct room conditions for installation?
The room should be a constant temperature of between 18 - 26°C, for 24 hours prior to installing, during the installation, and for 24 hours after installation.

Where can I buy Karndean?
Karndean is available from a network of flooring specialists across the country. Why not find your nearest retailer now, or call 01386 820 100.

Can you provide me with a price list?
We do not operate RRPs, though prices are very similar from retailer to retailer. To find out how much a Karndean floor costs, please speak to your nearest retailer or call us on 01386 820 100

Where can I buy extra cleaning products?
You can buy more cleaning products from any Karndean retailer.

Should I buy Karndean over the internet?
We definitely recommend speaking to one of our flooring specialists, rather than buying our flooring over the internet. Our retailers are fitting specialists who understand our products. It is vital that your Karndean flooring is professionally installed, in order to maintain your guarantee. Purchasing Karndean over the internet would be at your own risk. Why not find your nearest retailer now, or speak to our friendly consumer enquiries team on 01386 820 100.

The floor has been laid. Now what?
Now that your floor is installed, do not wash it for 24 hours.

Karndean flooring needs very little maintenance. But as durable and hardwearing as it is, your floor can still benefit from regular cleaning and care.

Thanks to our unique surface protection system, K Guard+, you will find your floors beautifully simple to care for.

Click here to follow the full step by step Floor Care Guide (opens in new window).

How soon after installation can the floor be cleaned?
The floor should not be washed for 24 hours after being fitted.

Why is it important for me to use Karndean’s cleaning and maintenance products?
Some cleaning products contain agents that can damage the floor. To qualify for our product guarantee, it is essential that you use the Karndean routine cleaner.

Where can I buy Karndean cleaning and maintenance products?
Cleaning and maintenance products can be bought through your local retailer.

Can spilt liquids seep through tile edges?
Your floor should have been fitted tightly – so that no spillages seep through tile edges or custom cuts. To avoid slippery surfaces, any spills should be cleaned up straight away.

What floor mat can I use on a Karndean Floor?
Certain types of rubber back mats may stain the floor. To be sure you are using the correct mat please seek advice from your supplier.  We recommend using a ‘Turtle Mat’ mat. Visit their website at www.turtlemat.co.uk or call 0845 600 3478 for more information.

How do I remove scratches?
If Karndean Dim Glow has been applied after the floor was laid, light scratches can be removed by simply removing the Karndean Dim Glow using the Basic Stripper, wipe off the residue with a mop and rinse thoroughly with clean water. You can then re-apply your Dim Glow.

I have small white spots appearing on my floor. What should I do?
White spots are usually as a result of water not being wiped up from Dim Glowed floor – especially in bathrooms. Simply remove the Karndean Dim Glow using the Basic Stripper, wipe off the residue with a mop and rinse thoroughly with clean water. You can then re-apply your Dim Glow.

How should I protect my Karndean floor against furniture?
Simply by putting felt pads under the feet of your furniture, you can avoid table and chair legs scratching your Karndean floor. These are available in the clean start kit.

What should I use to clean my Karndean floor?
We advise that you use Karndean Routine Cleaner to clean your floor, as some cleaning products contain agents that can damage the floor. Take a look at our cleaning and maintenance guide here. 

How should I clean spillages?
Mop up spillages as soon as possible with the Karndean routine cleaner.

How do I remove black scuff marks from my floor?
Dilute a small amount of Karndean Basic Stripper in some water. Use a moistened cloth (or a non-abrasive nylon scouring pad for persistent marks) with the diluted solution.

Will Karndean stain?
Most common stains will not affect a Karndean floor. However there are agents that can stain – such as solvent based liquids. The use of Karndean Dim Glow will provide some protection against this type of damage.

Can Karndean be used on stairs?
Yes it can. The front edge of each step will need to be finished off with compatible stair nosings. But your supplier will be able to give you all the information and advice you need.

Is Karndean suitable for a wet room?
No, Karndean is not suitable for wet rooms.

Where can I get a free sample or brochure?
Order your free sample or brochure or call the consumer enquires line on 01386 820 100.

How long does a Karndean Transferable Purchase Guarantee last?
The length of your Karndean Transferable Purchase Guarantee depends on the product range.

Range	Length of Purchase Guarantee
Knight Tile	12 year residential guarantee
Renoir	15 year residential guarantee
Van Gogh	15 year residential guarantee
Michelangelo	12 year residential guarantee
Da Vinci	20 year residential guarantee
Art Select Woods	20 year residential guarantee
Art Select Island Limestone	20 year residential guarantee
Art Select Tudor Brick and Glass	15 year residential guarantee

How do I apply for a Karndean Transferable Purchase Guarantee?
Three simple steps to registering your Karndean Transferable Purchase Guarantee

Your local Karndean Retail Partner will provide Karndean with your details, upon receiving consent, when your place your order with them.

We’ll send you a Transferable Purchase Guarantee registration pack.  This will be within two months of your beautiful Karndean floor being installed.

Once we’ve received your signed registration document we’ll send you your personal Karndean Transferable Purchase Guarantee certificate pack.

I purchase my Karndean floor In Northern Ireland, the Rupublic of Ireland or through a non Karndean Retail Partner, how do I apply for a Karndean Transferable Purchase Guarantee?

If you have purchased your Karndean Floor in Northern Ireland, the Republic of Ireland or through a non Karndean Retail Partner please contact us for details on how to register for your Karndean Transferable Purchase Guarantee.

For more information, please call our helpful Consumer Enquiry’s Team on 01386 820100 or email info@karndean.co.uk

How do I to claim against my Karndean Transferable Purchase Guarantee?
Any claims made under this guarantee should be made in writing or by telephone to your retailer.  See the terms and conditions on your Karndean Transferable Purchase Guarantee Certificate for more details.

How do I transfer a Karndean Transferable Purchase Guarantee to a new owner?
Karndean’s Transferable Purchase Guarantee is transferable, so should you sell your home, the guarantee can be transferred to the buyer – adding a little extra saleable benefit to your home.

Simply leave the Transferable Purchase Guarantee Certificate Pack (which includes a Guarantee Transfer Postcard) behind for the new home owner and they can transfer the guarantee into their own name, either online or by completing the self addressed postcard.

How do I transfer a Karndean Transferable Purchase Guarantee if I don’t have the self addressed postcard or the previous owners Transferable Purchase Guarantee certificate pack?
If the Karndean floor was installed before 1st April 2010, a Transferable Karndean Transferable Purchase Guarantee is not available as this predates the Transferable Purchase Guarantee system. 
If the floor was installed after 1st April 2010 please call our Helpful Consumer Enquiries Team on 01386 820100 or email info@karndean.co.uk for more information.

Got another question?
If you need more information about any aspect of Karndean International, please contact us on 01386 820 100 or email us with your query and we’ll be happy to help.